Our support has grown with our national client from 150 to over 750 locations, from high street to airport stores. Retaining Engineering, Service & Compliance levels has been the focus during this continual period of expansion.
Proactively shifting the business from paper to database & cloud in 2013 was a key milestone. The national implementation of PDA & Portal use by remote engineers & managers for planned maintenance, reactive & projects enabled the rapid expansion that was required while maintaining quality. Exploiting database innovation with our M.D’s values & experiences to drive the required artificial intelligence platform covering our clients latent and expressed needs. An algorithm for compliance and asset management shortly followed with our automated quantifiable helpdesk alert system and cloud based financial & operational structure.
This was recognised by Caffe Nero with the introduction to their refurbishment team in 2014.
Today our national reactive attendance SLA is 91% with First time fix at 87%, across all refrigeration and HVAC plant.
We are delighted to be awarded the responsibility to look after all the Caffe Nero estate for the 10th year running.