Our support has grown with our national client from 150 to over 750 locations, from high street to airport stores. Retaining Engineering, Service & Compliance levels has been the focus during this continual period of expansion.

Proactively shifting the business from paper to database & cloud in 2013 was a key milestone. The national implementation of PDA & Portal use by remote engineers & managers for planned maintenance, reactive & projects enabled the rapid expansion that was required while maintaining quality. Exploiting database innovation with our M.D’s values & experiences to drive the required artificial intelligence platform covering our clients latent and expressed needs. An algorithm for compliance and asset management shortly followed with our automated quantifiable helpdesk alert system and cloud based financial & operational structure.

This was recognised by Caffe Nero with the introduction to their refurbishment team in 2014.

Today our national reactive attendance SLA is 91% with First time fix at 87%, across all refrigeration and HVAC plant.

We are delighted to be awarded the responsibility to look after all the Caffe Nero estate for the 10th year running.

Initially called to an “Air Conditioning not working” complaint. It was reported that the Daikin VRV system was contaminated with compressor failures, oil migration and refrigerant leaks.

After the system had been made safe and the initial fault-finding exercise was completed, temporary air conditioning was installed to ensure our clients business was not affected.

An immediate repair cost schedule was presented to our client with improvement plans inclusive of mechanical & control reconfiguration, with reasoning and clear explanation. With an ongoing bespoke maintenance schedule now in place, year on year we have reduced our clients reactive spend and down time.

With the release of the R32 technology & our D1 Business Partner status this was the perfect opportunity to introduce Daikin’s R32 Split range supported.

The finished showroom is a land mark in bespoke Kitchen, Bathroom & living space design. Extremely proud to be part of this project and have since been nominated G.C. interiors preferred air conditioning installer offering a 7 year warranty.

Originally called upon to price the PPM contract and unaware of the issues on site we’d lost the offering on price difference, being too expensive.

Close to a year later Anytime Gym called us explaining that the opportunity to replace the air Conditioning system had arisen, driven by their current contractor. At this point Anytime Abingdon had lost all confidence in the HVAC service sector as they’d seen an horrendous service from another national provider. After explaining the process to our now client, we were instructed to complete an intrusive survey; post survey it was soon apparent the options to rebuild the existing system should be pursued. Installation of temporary AC happened with in a couple of days to ensure Gym goers were kept happy and the phased repair scheduled was pursued until completed.